Returns and purchase issues

The retailer processes your payment, issues the receipt, and delivers the license. Use the retailer’s support channel for cancellations, refunds, duplicate charges, or missing serial numbers.

Digital licenses can have special return restrictions. If you purchased the wrong product, contact the retailer before revealing, registering, or activating the license code.

Retailer prices and promotions can change between checks. The final price shown at checkout is authoritative. You can report a stale VST Radar offer so it can be reviewed.

We can investigate an incorrect link, mismatched product, or stale price, but we cannot reverse a retailer transaction or override its return decision.